As you may already be aware, you can control some aspects of your Localphone account using our SMS service.
If you are already using the service please note that from today our new access number is +441555715557. Using the old number will return a message reminding you about the update.
In response to customer requests we have increased the number of contacts you can add to the Localphone dashboard to 50.
If your location is set to the UK you will be assigned a Direct Dial access number for each of these. Elsewhere the number will vary from location to location depending on availability.
If you add more contacts than we have access numbers available you will be shown a two-digit speed dial number you can use with the Localphone Calling Card. If you need to call more than 50 people you can still call any number you like for the same great rates by using our Calling Card service.
Most customers won’t be affected by this change, but for our power-users this should make the service even more convenient. If you have any ideas or comments about how Localphone could help you then please don’t hesitate to let us know.
We have today introduced some improvements to the calling card feature offered by Localphone for its customers. These improvements have been implemented following suggestions from Localphone customers.
Localphone calling card was designed to replicate the functionality of a regular calling card and essentially allows our customers to make calls by dialling any of our access numbers around the world. When they dial the access number we check to see whether we recognise the phone number they are calling from and whether a pin number is set. If we don’t recognise the phone number from the caller ID of the caller they are asked to enter their account number and pin. If we recognise the number and a pin is set they are prompted to enter their pin number. Once authenticated a caller has the following options:
The improvements we have made today relate to being able to make multiple calls from a single call to the access number. The changes are as follows:
Customers have requested this as some operators charge per call rather than per minute. One such example is for our UK customers who use Vodafone. Vodafone in the UK offer “stop the clock” where you pay for 3 minutes but can talk for up to 60 minutes at evenings and weekends. With the improvements mentioned above you can now use your mobile to make calls for up to an hour but pay for 3 minutes. Also, Vodafone offer “Vodafone Passport” which allows you to make a call using your regular tariff when roaming for a one off connection fee of 75p. This means that you could be in Spain making calls to the UK calling card number for 75p plus the cost Localphone charge on top. Please be aware that if you use Vodafone passport in this way you must call the UK calling card number as you use your home tariff.
We aim to keep bringing you ways to bring an end to the rip off calling card companies and mobile operators rogue practices of high prices and hidden fees.