Archive for the 'Service' Category

Removing TLSv1.0 support 1st June 2017

Thursday, May 25th, 2017

What are we doing?

From 1st June 2017, Localphone will be moving away from TLS version 1.0 and will disable the encryption protocol across all its services. The deprecation will have effects on all Localphone customers currently using TLS v1.0, and it is advised that you check if you’re going to be affected.

Why are we doing this?

This is part of our on-going work to keep our customer data safe.

Will this affect you?

This will mainly affect people using computers or phones with older versions of software.
If you are using an up-to-date system, along with an up-to-date browser, then this change won’t affect you at all, your computer will already be using the more secure TLSv1.1 or TLSv1.2 protocols to connect to our website and systems.

What desktop browsers are compatible?

Internet Explorer

Desktop versions of IE 8, 9 and 10 are TLS compatible if you are running Windows 7 or higher, but not by default. Future versions of Internet Explorer are compatible by default.

Mozilla Firefox

TLS version 1.1 or 1.2 is supported in Mozilla Firefox version 23 onwards, although you may have to change a setting in your browser to enable the support.

Google Chrome

Any versions above 38 are compatible by default


Safari versions 7 and higher for OS X 10.9 (Mavericks) and higher are compatible with TLS v1.1 and higher.

What mobiles are compatible?


Any Android version above 5.0 (Lollipop) already supports TLS v1.1 and higher.


iOS 9 and above should be compatible. Older versions may be able to connect depending on your configuration.

What will happen if it’s not compatible?

Your connection will be rejected and you won’t be able to connect to our system until you up-date your computer/phone.

Price reductions

Friday, June 15th, 2012

Thanks to your continued support we’re delighted to let you know that we have been able to reduce our rates by up to 38% for some of our popular calling destinations, effective immediately. The table below shows the new rates for our popular countries and you can also log into your account to view the full list of countries and rates.

Don’t forget about our recommend a friend offer we’re running throughout June. We’ll match the call credit on your friends’ first order if they top up by 30th June. So, if your friend adds $5, we’ll give you $5 free! Find out more.

Popular countries Old Price New Price
Albania 7.2¢ 6.6¢
Cambodia 4.9¢ 3.3¢
Ecuador 9.9¢ 8.8¢
Ethiopia 17.9¢ 15.9¢
Gabon 36¢ 27.9¢
Ghana 17.9¢ 16.8¢
Jamaica 7.9¢ 4.9¢
Japan 2.5¢
Laos 3.9¢ 2.8¢
Qatar 17.9¢ 14.5¢
Tanzania 24.8¢ 16¢
Uganda 10.9¢ 8.1¢

Better Access Number Coverage in Europe

Wednesday, April 21st, 2010

One frequent request that we hear from our European users is to improve our access number coverage across the continent, and to offer more Direct Dial numbers in the cities we already serve.

To start this process we’ve contracted with a new supplier and I’m pleased to announce that we have expanded our coverage to 50 Direct Dial access numbers in the following cities:

  • Amsterdam, Netherlands
  • Dublin, Ireland
  • Madrid, Spain
  • Oslo, Norway
  • Paris, France

If you are currently using access numbers in these cities please note that we have updated the numbers you’ll need to dial. You can get an up-to-date list on Your Dashboard. The old access numbers will continue to work for now but we plan to disable them within the next few weeks.

If you live in one of these countries but are not currently using access numbers in the above cities and would like to take advantage of the improved coverage, you can update your Direct Dial numbers at any time by clicking the “change” link next to “Your Location” on Your Dashboard.

I hope you’ll benefit from this first stage of improved coverage. Over the coming months we’ll be expanding our access numbers in more cities, as well as launching our service in new European countries.

As always, please don’t hesitate to let us know if you have any other suggestions or other comments.