Archive for December, 2009

Important Service Advice for the Holidays

Monday, December 21st, 2009

We wanted to write a quick guide to help you get the best level of service from Localphone over the holidays. Like many companies we’re expecting a dramatic increase in traffic over the next couple of weeks, especially on Christmas Day and New Years Eve, so here are a few handy tips to avoid any issues…

Top-Up Your Call Credit Early

To make sure there are no delays you should add any call credit you expect to use now, so it’s ready when you want to make those important calls. You can make a secure online payment at at any time.

Verify Your Payment Details

When you use a new credit or debit card we may split your first payment into two separate transactions. You can then check your bank or credit card statement and tell us what these two amounts were, proving that you own the card so we can speed up your future payments.

Verify your payment details.

If you prefer to use Paypal for your Localphone credit you can still verify your account by following the instructions on the Paypal website.

Update Your Access Numbers

We have been busy expanding our capacity to avoid problems when there is an unusually high spike in call traffic. If you should experience busy signals when calling via Localphone try changing Your Location to another city in your country and then dial the new access numbers you’re given.

Users in the UK should switch to our high-capacity “London (0207)” range.

To update your location just visit your Localphone dashboard and click the “change” link next to your current location.

Send an SMS

We recently added the ability to send international SMS text messages from the Localphone website.

Let Friends & Family Call You Instead

You can get Localphone Incoming Numbers in any of 2,262 locations across 46 countries, and forward incoming calls to your existing landline or mobile where you are.

This has been a great year for Localphone and I want to thank all of our customers sincerely from the entire Localphone team. We’ve got a lot of exciting new developments planned for 2010 and you can expect the same commitment to call quality and great rates to continue.