The Localphone Blog

We have today introduced some improvements to the calling card feature offered by Localphone for its customers. These improvements have been implemented following suggestions from Localphone customers.

Localphone calling card was designed to replicate the functionality of a regular calling card and essentially allows our customers to make calls by dialling any of our access numbers around the world. When they dial the access number we check to see whether we recognise the phone number they are calling from and whether a pin number is set. If we don’t recognise the phone number from the caller ID of the caller they are asked to enter their account number and pin. If we recognise the number and a pin is set they are prompted to enter their pin number. Once authenticated a caller has the following options:

1. Make a call to any number around the world at normal Localphone rates.
2. Check their account balance.

The improvements we have made today relate to being able to make multiple calls from a single call to the access number. The changes are as follows:

1. If the person you are calling hangs up before you you will now automatically be taken back to the main menu.
2. If you want to hang up a call simply press * and you will again be taken back to the main menu.

Customers have requested this as some operators charge per call rather than per minute. One such example is for our UK customers who use Vodafone. Vodafone in the UK offer “stop the clock” where you pay for 3 minutes but can talk for up to 60 minutes at evenings and weekends. With the improvements mentioned above you can now use your mobile to make calls for up to an hour but pay for 3 minutes. Also, Vodafone offer “Vodafone Passport” which allows you to make a call using your regular tariff when roaming for a one off connection fee of 75p. This means that you could be in Spain making calls to the UK calling card number for 75p plus the cost Localphone charge on top. Please be aware that if you use Vodafone passport in this way you must call the UK calling card number as you use your home tariff.

We aim to keep bringing you ways to bring an end to the rip off calling card companies and mobile operators rogue practices of high prices and hidden fees.

Today marks the end of our January promotion which was really popular, bringing in lots of new Localphone customers, and a lot of positive feedback about how easy to use the Localphone service is. So, a big thank you to all the customers who have called or emailed us feedback, and a warm welcome to all our new customers from the Localphone team.

We thought we would up the stakes for February: we are going to reward our loyal customers who recommend us to friends and family.

It’s simple really. Recommend a friend and whenever they add credit in the first 90 days you get 10% of whatever they added as bonus call credit, so if you’ve got lots of friends you could be making calls for free!

For Example…

If you recommend five friends and they each, in the first 90 days, add £100 call credit – you will get £50 of free call credit to use calling whoever you like!

So what do you have to lose? Recommend Localphone to your Friends now »

We’ve been busy again this week, and have cut the cost of calling 150 tariffs! Rather than list them all here why not head on over to our international tariff section and take a look for yourself. Here are just a few of the new rates that we’re particularly excited about…

That’s an average saving of 50% for our customers on these few countries alone!

Don’t forget to check out our full list of call rates, and make sure you don’t miss out on the final week of our half-price January sale!

Here at Localphone we are working hard all the time to improve the quality of our calls, as part of this ongoing work we have just enhanced our network to improve call quality to many Asian countries.

• Cheaper - 50% off selected destinations until the end of January
• Clearer - Calls are now clearer than before
• Faster - Call connection times are now faster

To celebrate we are having a January Sale for all calls to Bangladesh, India, and Pakistan by slashing the call price by a massive 50%.

Now you can call your friends and family and speak for twice as long for the same price. Don’t forget to tell all your friends about this fantastic offer.

This is a limited time offer that will run until the end of January, so hurry and get calling!

More info and Signup

The upgrade work on the conference and voicemail systems is now complete.

Thank you for your patience.

Localphone Engineering

Localphone customers may notice a disruption to voicemail, conference, *1471 and two-stage dialling services today.

Our engineers will start the work at 13:30 UK time (12:30 UTC) and the work should be complete within an hour. Any further news about this upgrade will be posted here.

This work is to increase the reliability and availability of these Localphone services for the future.

Thank you for your patience
Localphone Engineering

Phone service and website have both been restored.

We would like to thank you for your patience.

Localphone Engineering.

Localphone customers may notice a telephone service outage after 12pm today, Friday 5th October 2007.

The outage may prevent Localphone customers from placing or receiving calls for the duration.

This downtime will allow us to install new equipment that will greatly increase the reliability of your Localphone service for the future.

We plan to have the work complete by 1pm today. Please check back on this blog for updates.

Thanks for your patience and support

Localphone Engineering