Greetings
Shrikant

Thank you for taking the time to write in. In the sidebar of the Localphone dashboard there is your local “International Calling Card” access number which when dialled allows you to call any number in the world. You can also check your balance from this number by following the simple menu options.

I have passed your recommendations about adding IVR and the additional options on to our engineers. If you are subscribed to this blog and/or our newsletter you should get an update whenever we roll out any improvements to the service.

Along with introducing new low rates if you could provide an user friendly and intuitive approach to your international calling services through an option to have only one unique virtual number registered per customer to access his/her contact list and dial out the selected number from a stored contact list via IVR, rather than having your customers to create one unique virtual number for each of the destination number they have to dial.

Additional options could be:
- Option to store dialed numbers through IVR
- Option to manage contact list through through IVR
- Option to add and remove calling phone number through IVR
- Check and top up credits through IVR

All the above features would provide more easier and personalized experience to your customers in an efficient way through ‘create once and reuse in many ways’ concept. I hope you should be able to enable these features with-in no time in your existing setup.

On top of the reduction in price, the above usability features actually could bring real value to your customers.

Thanks,
DGKM

We’ve been very glad to see VoIPGuides rave about the Localphone service.

I hope you get to try Localphone soon. We’d love to hear your feedback when you do - http://www.localphone.com/contact